Customer Success Manager

Job Description

What You’ll Do?
* Manage a portfolio of enterprise customers using FinqTreasury throughout their customer lifecycle.
* Coordinate customer onboarding and ensure successful adoption of the platform.
* Build trusted relationships with finance teams and key stakeholders, becoming their primary point of contact within Finqware.
* Provide ongoing customer support, ensuring timely resolution of functional questions, operational issues, and day-to-day requests.
* Coordinate customer incidents and work closely with Product, Engineering, and Connectivity teams to ensure effective issue resolution and clear customer communication.
* Help customers maximize the business value of FinqTreasury by promoting best practices and identifying opportunities to expand their use of the platform.
* Act as the customer’s advocate inside Finqware, translating customer feedback into product improvements and new development opportunities.
* Contribute to customer retention, long-term customer satisfaction, and account growth.

What We’re Looking For?
Required
* 3+ years of experience in Customer Success, Enterprise Account Management, Solution Consulting, Implementation Management, or a similar client-facing role.
* Proven experience managing enterprise B2B software (SaaS) customers with complex implementations and multiple stakeholders.
* Experience working with customers from Finance, Treasury, Accounting, Corporate Banking, ERP, or Financial Systems environments.
* Ability to engage confidently with CFOs, Finance Directors, Treasurers, Controllers, Accounting Managers, and IT Managers.
* Strong project coordination and organizational skills, with the ability to manage multiple customer projects simultaneously.
* Excellent communication, presentation, and stakeholder management skills.
* Strong analytical thinking and a structured approach to problem solving.
* Comfortable working in a fast-growing technology company where customer success, implementation, and operational support are closely connected.
* Fluency in Romanian and English

Strong Advantage
* Experience with Treasury Management Systems (TMS), ERP platforms, financial software, banking technology, or payment solutions.
* Experience in fintech, corporate banking, or payment services.
* Familiarity with Open Banking, APIs, or enterprise software integrations.
* Understanding of corporate treasury, cash management, or financial operations.
* Additional fluency in a CEE language

What We Offer
* Competitive salary package.
* Opportunity to work with some of Romania’s largest enterprise organizations.
* Direct collaboration with Finqware’s founders and product leadership.
* Continuous learning in enterprise treasury, Open Banking, and financial technology.
* Significant ownership and direct impact on customer success and product evolution.
* Clear career path towards Senior Customer Success Manager or Customer Success Team Lead.

Why Join Us
* Help some of the largest companies in Romania modernize the way they manage treasury and banking operations.
* Work at the intersection of enterprise software, banking, and fintech innovation.
* Join a fast-growing European fintech where customer feedback directly shapes the evolution of the product.
* Become part of a highly specialized team building the next generation of treasury technology.

Ready to make an impact?
Reach out us to csm26@finqware.com.